Horrible service by an affiliated store that you use through sears.com! I want to let sears know that if this not resolved I will
never be using sears for any of my future purchases. I trusted that sears.com valued there customers and did not worry about purchasing trough the website to a third party! Wrong choice. This company is extra difficult to deal with. Enlightened Expressions. I'm sure you might of heard about this name because they are rated F on the BBB and have complaints just like mine! I purchased the bracelet through sears on my sears card! The item broke the day I received it. I tried to take it back to the store and could not. I was unaware of the 3 party issue! Also, Sear's employes had no knowledge about even where to send me to get information to send it back. After searching a week later I tried to then contact them with no response. Then telling me there was no way they would take the item back, they said they would pay for the repairs! I got the item repaired and sent them the receipt. Now they are telling me that what I paid to get it fixed is not what I should've paid! Basically calling your customer a liar! They have been extremely hard to deal with (a different person every time through email and by
phone). I sent the item to be fix by a very reputable jeweler and sent them the receipt. They said I was taking advantage of them and lying to them even though I sent them the receipt.
This is totally unacceptable for a great company like sears to be selling under their name! I hope someone from within sears top people will contact me. To tell me why a company that is trusted is dealing with these companies that have no respect for their customers!
To be able to use SEARS credit to purchase from these awful stores.
I was purchasing this bracelet in memory of my mother that died from breast cancer! Not only the $300.00 I paid for it, it is junk that broke the day I got it. Awful and most of all heartbreaking that this is happening! I hope you will refund the money.
Thank you
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