I write on behalf of a friend who recently had a very bad experience with this company, and when he contacted the company to air his grievances and a request for a refund he received this notice:
"At this point we have completed all the work and per our service agreement which you signed, you were aware of our no refund policy. I would also like to remind you that the proper dispute process is through arbitration, this is similar to a court where the facts will be evaluated but less costly for both parties. If you still choose to take this to court, you agreed to do this in a Florida court. While I understand that you can still do what you want, please don't make the mistake of underestimating our response. We have the means and the will to aggressively defend our reputation in a court of law, and will also seek damages.
I am a believer in dialog and prefer to settle any dispute in a professional manner however, for this to happen we must be honest with the facts.
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