I needed to ship money orders to Canada. Overnight. I was contacted by my bank that the check was fraud. I needed to stop those money orders I contacted Mary at the Flagstaff branch and explained to her what happened. Then I contacted customer support and spoke with josh and I explained to him the situation he told me that he would flag the parcel in their system. Mary calls me back and tells me that she was told by the international UPS that the parcel was stopped at customs and will be rerouted to me. She even gave me an INTERNATIONAL CASE #.
Later that night I call UPS again and was told the same thing, the package has been intercepted and is being rerouted to you. Ok cool, well then I check around 5 or 6am and STUPID UPS HAS DELIVERED THE PARCEL. Then when I call them back they tell me that an interception is not a for sure thing. Then why was I given an INTERNATIONAL CASE # and told by Josh and Mary that the parcel was stopped and was being rerouted to me!
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