To Whom It May Concern:
I have been extremely stressed over this issue and also fearful because I feel that I am stuck.
A few months ago I selected Great American Van lines to be my relocation mover of choice. The movers were to arrive at my old home on August 1st, but about two week before the move date when I did not hear from anyone I contacted a woman named Maggie to find out what time to expect the truck to be there on the first and was shocked to find out that I had to wait until the day before they were to be there to find out what time they would be there.
On the day of August 1st, I contacted Great American and spoke to someone in dispatch who told me that they would call me by no later than 5pm that day with the time the movers where to be there, but did not get a phone call from them, I ended up calling them and spoke to someone by the name of Tony who told me that the movers would be there between 4pm and 5pm, on August 1st.
On the day of August 1st, at about 20 minutes to 4pm I received a call and it was from someone telling me we will see you tomorrow between 9-12 no apologizes no sorry, no nothing. I said to the person, no you are supposed to be here today between 4 and 5pm and he yelled at me and said No you are scheduled for tomorrow not today, we will see you tomorrow. I then began to tell him how this move had been scheduled months in advance and how this was a problem for me because I had already scheduled and paid in full for my airline ticket and hotel and that I was supposed to be out of the apartment by today and he began to laugh.
I asked him to let me speak to his supervisor and his first response was that he was the supervisor (later found out that he was just the truck driver), so I asked to speak to someone over him because this was costing me money that I did not have and that it was going to cost me $150.00, to change my flight and he laughed again and said that there was no one else that I could speak too. I then asked to speak the Tony who had been the one to setup the time of pickup for the movers and was told that he did not know of any Tony.
I eventually got off the phone with the person I was speaking with still laughing at my distress and called into Great American and tried to reach Tony and ended up speaking with Maggie who said she would see what she could find out. It eventually ended that day with me telling Maggie about my conversation with whoever that was that had called me and her offering to deduct $150.00, from my moving estimate.
Maggie sent me an updated estimate minus the $150.00 along with a new amount that my initial postal money order should be for to hand to the movers when they arrived which was something like $782.72. I told Maggie that I would have to go to the Post Office to cash in the original money order to change the amount and then get another one in the new amount. I told her that I would not be able to do this until 8:30am when the post office would be open. The next morning the movers showed up a little after 8am and where not supposed to be there until between 9am and 12pm, I wonder why that was!
I know this because I received a phone call from the same man who was just laughing at me the day before and I told him that I had to go to the post office to get the new money order with the correct amount and he seemed to be rushing me telling me that they did not have all day to wait for me to go to the post office and change the money order. Here is where things get even worst, the one who was laughing at me comes in my house and starts talking to me in a very disrespectful tone and it kind of set me off because here I was having to deal with the same man who thought that it was funny that they were wasting my money the day before and now he is in my home treating me like garbage.
He took a very brief look around the apartment and suddenly told me that it was going to cost me more money because it looked like I was over my estimated cubic feet of 435. When I asked him how because I had two boxes less than what I had put on my packing list also I had let Maggie know that one of my TVs had broken and I would only be taking one and she said that she could not go any lower in the price by removing the broken TV from my list.
He then turned over one of my large moving boxes that I had purchased from UPS and pointed to a number on the bottom 4.5cu, and told me that the seven boxes that I had that were this size would cost me an additional $926.00, there are just so many components to this story because I found myself calling Maggie once again that morning after talking to her already about the fact that they showed up with an old estimate that did not reflect the deduction of the $150.00. I told her my dilemma of being told that my seven boxes were somehow magically going to cost me $926.00 and told her that I did not have that and how could this be when everything on my list was correct even minus some items. I told Maggie that because he told me that it was because of the large moving boxes I would go through the large moving boxes and purge some things and get rid of them.
By the time I was on the 5th large box and almost finished emptying it the same man that told me that the large boxes where the issue that were going to cost me more, told me that it did not matter because he was still going to charge me the extra cost after I had thrown away thousands and thousands of dollars of my material possessions. It get better he jacks up the price while another one of the movers caught me coming out the building and walks over to me and suddenly throws his arm around me and starts talking to me seductively and tries to kiss me.
Now here I am stuck and caught off guard being sexually harassed, ripped off financially and treated like garbage by people that I am paying to move me. I know for a fact that I was over charged and that I am being ripped off, but to be sexually harassed and talked to like a dog too while taking my money is just too much, I was paying these people to do a service for me and they caused me nothing but harm and distress. Now instead of being able to eat and do the things I thought I would be able to do during arriving in my new home destination I am stuck eating oodles of noodles and trying to come up with a financial plan to replace some of the more needed things that I threw away to keep from paying the extra money.
This had nothing to do with the size of those boxes they were going to do whatever they had to do to get my money and didnt care how they treated me. I took a look at the back of one of the sheet I signed and found a table of measurements which I believe must be standard for all moving companies and added everything up according to their measurements and what was on my packing list and discovered that I was only over by about 9 cubic feet and was told that it would cost me $4.00 for each additional cubit foot I was over my estimate which comes to $36.00, but I was charged hundreds of dollars more.
No one else should ever be treated the way I was, no one. I ask that you please hold off on contacting these companies involved until I receive my belonging because I am already afraid that when they get here they will not be in one piece. The two companies involved are listed below I did not know that I was going to be dealing with two different companies and had paid a deposit of $200.00, months ago to Great American Van lines.
Great American Van Lines, INC.
3325 Griffin Road. Ste 6
Fort Lauderdale FL 33312
Moving Cross Country Inc
400 Duncan Ave
Jersey City, NJ07306
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