I have been trying to get a resolution to tickets purchased on July 4th and cancelled on July 6. They were cancelled because days after booking the flights, I received notification "due to techinical difficulties" I could not keep the original flight. Cheapoair expected me to change my flights, increase my layover times by 4 hours, and pay additional fees because the flights are now more costly.
There was a refund on July 9 followed by a second charge in full. The total amount to be refunded is $2,352.
Over the past 2 days I have called customer service and billing department numerous times to no avail. The hold times have exceeded 1 hour. When finally speaking to a rep. I have been "diconnected" by them twice. This is unacceptable. I have been told the cancellation was valid, and I would see a total refund in my account.
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