I used USA Relocation in May to move a small 1bd apartment from Philadelphia to Austin, Tx. I had several phone calls with the sales department going over charges and any other important details. When the movers arrived, I was charged an additional $200 dollars for 'handling fees' and specifically $25 for tape. The contract stated 'blanket wrapping' was included, and a safe assumption would be that tape would be included since you can't wrap blankets without it. The movers also disassembled my furniture, however by disassembled, I mean ripped it apart. My desk was completely ruined when they just pulled it apart, without attempting to remove screws and other fasteners.
When my furniture was delivered, it was two weeks late. It was supposed to be delivered on 6/1, but i was informed late in the day on 5/31 that my shipment never made it on the truck and wouldn't be coming for two weeks.
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