I have 2 dogs I needed to board while we went out of town on an emergency so I called the one place closest to my house which was Dee's Doggie Den. All my information was taken over the phone and the girl I talked said they would check the vaccination records for me at my vets office and everything would be ready when I arrived to leave my dogs so I expected this to be a professional dog business and I could leave town with no worries.
When I first walked in the place I was overwhelmed with the odor of urine but I was in a desperate situation and thought since it was late in the day they had been really busy and would soon clean to get rid of the smells. When we asked to see where our dogs were staying the lady called someone from the back to show us and we were okay (not excited) about the cages where they would sleep. I was assured they would only be in there about 8 hours when they were sleeping. We left our dogs but decided when we returned we would find a better place so the next time we needed to board our dogs we would feel more at ease.
We were gone for 3 days and when we got back our poor dogs looked as if they had been living in a muddy field. Both were smelling of feces and urine, they were filthy. We asked why they were given back in such bad shape and the lady (I think she is a lady) at the front desk said they are dogs and they may stink. This was not the thing to say to me and I became so angry at the fact she treated us like we were the enemy.
Our dogs beds were filthy so much so that I think some other dog slept on one of them. When they brought our things from the back there was onlly one bed and they had to look for the other one. They were gone for a long time so I think it was in the wrong cage. We put the bed in the garbage when we got home because of the odor and filth.
Our dogs food bag had no food in it and we had brought enough for a week in case our trip back was delayed.in fact, there was another kind of dog food pebbles in it that we did not recognize. We wonder what our dogs were fed and where the other food came from.
I went online to check on reviews and found many that were horrific. I was so furious to think my dogs were left in this horrible place. The money we paid for our dogs to be cared for and nurtured was not used to take care of them properly. We will never return to this place nor will we recommend it to anyone. There were a few great online reviews but they all sounded alike and were all about the same length. We feel these were made up by the owner Dee Fort. The horrible conditions far outweigh any need I can see for leaving my dogs at this filthy dump.
We called the next day and requested a refund or at least a partial refund and the rude woman on the phone told us Dee never gives a refund no matter what the situation. I asked to speak with the owner and was told by this lady that she could handle whatever the owner could handle. I felt the owner should have heard us out and offered some sort of compensation since we did not get the services we felt we paid for.
Since this happened I have spoken with several people in the neighborhood who have had unfortunate dealings with Dee or who have heard awful stories of dogs being injured there, especially while there for grooming services. We have investigated other boarding places and found one that is clean, well cared for, the staff are professional and wearing clean clothes and the dogs there seem happy and comfortable. The owner is available should we want to speak with him.
Never use Dee's Doggie Den for any services without checking out other places in the area.
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