Since adding a new line to my Verizon account, I have had charges on my bill not incured by me. A total of $472.35 has been charged to my account every month.
When I call to resolve the issue customer service is of no help. I am told that they cannot access my account or that my account number does not exist. Each time is a new excuse. They tell me that they need to investigate the problem further and will follow up with in 24 hours.
After 11 phone calls to customer service and financial services and 4 trips to the Verizon store, I am still at square one. NO ANSWERS!
After 8 weeks, I have recieved notice that I am being turned over to collections for charges that I am not responsible for. COLLECTIONS? It's their fault for not resolving the situation and being unable to access their own files. Why is that my fault? How rediculous.
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