This claim is to report Jackson Hewitt Tax Service office located Sunnyside, Washington. Numerous times i spoke to tax service agent by the name of "Becky". We (my husband and I) were told that there was going to be a complaint and fraud charges filed with the Sunnyside Police Department. It has been a week now and we still haven't heard from her. I called her 2 Days ago and she told me she wasn't in town so that if i could call her back the next day to remind her so that she can call the bank to find out where our untold tax return check had been cashed. She told me this exact same thing a week ago and said that she would be doing it the very next day. It had been several weeks ago March 28th we filed our tax return with Jackson Hewitt, we have been filing our returns with them every year for about 11-12 years now. Close to four weeks now i called into the office but the office located in Sunnyside had been closed for the tax season. I had to call the 877 469 9967 number to locate another office in Yakima and someone to speak with. They told me that in their records it showed that yes, a check had been printed in the sunnyside office for us. But the only way we'd be able to pick it up would be by appointment. So they asked to verify our phone numbers when i gave it to them said that in their computer it had a different number from the one i had just given. So they corrected our number in their system and i was told that they would be calling me back they had to make sure of the time and day that someone could be out there to meet with us. 2 1/2 weeks went by and I hadn't received a word on an appointment being set up. A week ago my husband decided to call again. This time they told him that their records showed that a check for our return had been printed for us but that since it hadn't been picked up or cashed that it had been expired. A check was valid up to 60 days from the day printed. So now This "Becky" asks if they can set up the appointment and my husband asks if they would be able to set it up with me because he was at work and didn't get out till late. If they'd set it up with me id be able to pick it up at anytime. I received a call from her and she asked if i could go in that same day. I told her that I didn't have a car but that if id be able to meet with her the next day at whatever time she thinks would be more convenient for her. She suggested calling me back the next day maybe an hour in advance of the time that we would be meeting. The next day i did receive her call and i told her i would be there in 15 minutes. It took me close to 25. I arrived there and I am asked by another person who answered the door for an I.D. Proof that I was whose name was on the check aswell. I am also told that she was in the back looking for our file. About 1/2 an hour later she emerged and she told me that in their files it showed that a check was received in their office April 4th. It also showed that it had been cashed April 13th. I couldn't belive this, fur first call that was made to them to find out about our return had been made after way after the 13 of April. She told me that she remembered that Thomas had came in she remembers Thomas that because he had gone in, in a hurry and that something was wrong with his hand. He gave them a story of how he had injured his hand and that was why he couldn't sign his name with his writing hand. So he signed his name as best he could with his left hand. I told them there was no way that Thomas (my husband) had came in and picked it up and cashed it.
It was always required that both our signature and proof of id's for the both of us were showed at the time of us cashing our check. She told me i needed to speak to Thomas about this because f he hadn't been the one to pick it up then she would have to report a fraud complaint to the proper authorities. To this day she is stalling coming through for us. I just can't belive that they would do this to us. Why would they tell us diffrent stories each time that we spoke and get me to go there. Only to tell me this.
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