In December my husband and I visited the Kmart on East 72nd street/Portland Ave to get Christmas decoration supplies. After our transaction, attached to our receipt was a $200 GiftCard Offer (offer: 04KMRT 4253 RT) with a new 2 year agreement with DISH Network. After much consideration of cable TV costs, we decided to sign a new Cable TV contract with DISH network.
We made our installation appointment for January 28th mentioned the reasoning for the new agreement ($200 Kmart Giftcard) and thought all was well. My entire family was home when the Install Technician took 2 hours to set up everything. He wasnt very friendly, made a personal call, and even left some equipment in our home—to which he soon returned to collect. While he was at our home, we called the 1-888-301-5339 number on our receipt to find out how and when we would receieve the $200 Kmart card. The agent who answered our call, verified the last 4 digits of the SSN on the account along with the phone number, and before ending the call, he said " oh, we have the gift offer code on file. We'll take care of it for you. The card should arrive within 8-12 weeks."
We hadn't given the card a second thought until 5/3 when we called DISH to ask about the card. Christian (#3AS, Advanced Customer Care) said the card would arrive by 5/10. A $25.00 VISA gift card came in the mail so we called DISH, KMART, and DISH again on 5/8. I myself spoke with C.J. Fonseca (DISH executive offices 303-942-8605 ext 52851). CJ told me the 1-888-301-5339 number is a 3rd party Vendor who handles the gift offer calls, and that it would take up to 3 business days to get back to me. I never recieved a call from CJ so I took it upon myself to contact the Executive offices on 5/24. I was connected with an agent named Monica (ID: T7R, phone: 303-942-8605 ext 71595) and she informed me that she would have to pull the call records and get back to me within 10 days. I did request that Dish either issue the $200 gift card or simply credit our account $200 and Monica said she would let me know within 10 days.
I got a call this morning (5/30) from Monica and returned her call within a few hours. She did mention she is not on the phones but would get back to me. My husband and I are frustrated this 'simple' incentive is not being resolved and we are being passed from person to person with all different answers. We would just like an agreeable, reasonable resolution.
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