Top 10 Reasons NOT to Become a Service Magic Vendor The below is based on my experience with Service Magic.
1. You will not be happy with Service Magic and after a while you will want to cancel. When you try to cancel, Service Magic does not stop billing you. This is typical of Service Magic vendors who attempt to cancel their accounts are ignored and cancellation of your account is delayed.instead, you will be hassled and harassed by Service Magic Representatives in an attempt to prevent you from cancelling. Usually the only way to cancel is to stop paying them.
2. Service Magic fails to deliver on the quantity of qualified leads they promise. They are careful not to put these quantities in writing so you can't prove anything.
3. Certain vendors (your competitors) will probably be favored by Service Magic over you. This fact is not adequately divulged when you sign up with Service Magic.
4. Leads given to you by Service Magic are largely bogus and illegitimate. Service Magic fails to filter leads appropriately and allows countless customer inquiries to be presented to you as actually being legitimate service orders. Service Magic places the burden of filtering these leads on the you, even though this is not cost effective for you. You are charged for bogus leads the same as any other leads, but if you do go to the trouble of filtering them, a credit is sometimes possible after a lot of hassle.in any event, a large portion of the Leads will tell you that it was never their intention to order service.
5. Customer contact information collected by Service magic is often bogus and illegitimate. You will not be able to contact these leads during the day, in the mornings, or in the evenings, even if you try to contact them within minutes of receiving the lead. Contact information is is not adequately verified by Service Magic. Burden of such verification is placed on you, even though this is cost ineffective.
6. It will seem that most leads are not delivered timely to you as promised and that the Leads are given to your competition ahead of you. Leads contacted within 1 minute of receiving the Lead will sometimes tell you that they have already ordered service from another vendor! Service Magic will tell you things such as "your account is not optimized."
7. Promised customer service will not be given by Service Magic, according to agreement. Your Account cannot be optimized to a more favorable status because Service Magic won't go to the trouble of teaching you how to become favored, in spite of what they may promise.
8. Certain parts of Service Magics system and features will seem to be hidden from you and never revealed and these are the features that prevent you from being optimized and reaching favored status.
9. After you have tried to cancel and you are no longer a vendor in good standing, Service Magic may still list information about your company in a deceptively disparaging way to make it appear as if your company has been reviewed and did not meet their criteria for an approved vendor. This will be damaging to your reputation and although Service Magic no longer has a right to list your name in such a way, they often still do so.
10. Speaking personally, we went through two rounds of being a Service Magic vendor, once 5 years ago and once two years ago.in both cases, we had the same problems. We could never get our account cancelled, and we finally resorted to no longer paying them for the leads. Now they have sent us to a collection agency and to this day (2 years later) they are still attempting to ruin our credit.
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