This report may sound trivial, but there are principles involved, such as conscienious & honesty.
I needed poly bags for my hobby so I requested appropiate samples from them. After a week I called & spoke to Ken Woodruff since I had not received the samples I requested thru their email system. I received the samples 2 days later. They were labeled with stock numbers that didn't match any of their items. The sample that I thought would best fit my need was a 12 X 18 1/4 3 mil poly bag with a very small seam offset. So I placed an order. What I received was not that - I received 12 X 18 poly bags with a 1/2 seam offset. It may not seem like such a big difference, but it is to me. So I contacted them about my order.
It took them 2 weeks to even talk about an RMA & they wanted me to pay return shipping, not cheap.
They say that they have a disclaimer on their website that there may be variations. That's fine, but I requested samples!!! So they should match my order!!!
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