I'm writing to see you of my current encounter with Lowes. I've been a person of one's shop for several years. As lately, as Oct I invested near to $2000.00 on the new washerdryer, but I'll no further be buying something from Lowes later on.
This week I created a purchase via your web shop. I purchased a dishwasher and was informed the shipping was free. They stated they'd be-at my home on Thursday morning to provide, deploy, and take away the broken machine. I changed my evening, got my boy a to college, and transformed a function dedication to ensure that I'd be below for the shipping vehicle. Two excellent guys introduced the machine in to the home and advised me they had no idea just how to remove the present washer and they didn't do installation.
I called Lowes in Danvers Ma and talked using the shipping boss called Crit. Crit stated he wanted he might repair it but there is nothing he might do. It wasn’t his mistake the salesperson fooled me about installation and he couldn’t “just deliver somebody who was dangling around” in the future and resolve the issue. I declined to signal for that device and delivered it back using the deliverymen. I subsequently talked with Hagan inside your online customer service division. He apologized for that revenue woman who didn't provide me the correct info and stated he'd assist me resolve it. He related me towards the Danvers supervisor called Matt. Matt said he might have a deliveryman out to my house and might provide the machine back but was receiving me $225.00 for installation.
I declined and visited an area storeowner; who charged me exactly the same cost while you. He charged me for installment, that we may cheerfully spend since I recognized what I had been spending money on and wasn't fooled. Matt and Crit managed this case deplorably. He definitely shouldn't have billed me for installment since it was the problem of the Lowes worker that I had been not educated. I'm extremely dissatisfied using the method I had been handled. I intend to transform two bathrooms this summer and certainly will NOT be visiting Lowes for almost any of my materials. You've simply dropped a great client because of exceptionally bad administration.
Within this down economy customer support may be the something that'll maintain people returning. You might want to see your employees of the.
0 comments