In December I ordered service via the internet, they declined me any service saying I owed $100.00 although I have never had service of any kind with them since April and all was paid in full. I paid the $100.00 and they said they canceled order. (I paid the $100.00 fearing it was a debt not included in my divorce. They could not provide when or where there was a service using AT&T).
I then recieved 2 phones via UPS and rejected them due to their cancelation. I called them and they said it was their mistake, thanked me and then found they had hit my debit card three times in three different amounts totalling over $800.00. I called my bank, they told me to call them and have them fax from their letterhead their mistake to not incur $35.00 service charges.
The services charges mounted every day and I called every day, on the seventh call I was told that they do not fax anyone. I asked for them to refund my money, they said they would. They did not refund nor fax. May 11 I recieved a letter from a collection agency demanding payment of $1025.00. I called them and they refererd me back to AT&T. As of today I have kept every note/recording from December 7 including name and rep#, time and date.
I do not want this on my credit report and kept very accurate records. I have asked for an adress to mail a grievance to and not one rep can give me an address unless it includes a payment. They are theives and deceptive liars. I want my money back and this not to show as a debt on my credit report. I even e-mailed them my bank records to resolve and the representative disappeared and no longer exsists. Is there any help to resolve this nightmare?
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