On the morning of Thursday April 19th I deposited $2700 at a Western Union terminal on Long Island NY and authorized pick up of cash to my son in PA. Immediately. I asked what was required for pick up and they said "Drivers License" or other photo ID. I told my son.
My son went to pick up the cash on Thursday evening. He was told there was not record of it in the system.
He went Friday afternoon, and told still no record. "no money was sent", according to the terminal in PA.
I called Westen Union 800 number, put on hold for 40 minutes, then told I would have to be transferred to answer question for "security reasons". I was then on hold another 10 minutes. I was greeted by the most ignorant Customer Service Agent I had ever encountered.
She asked me for my driver's license number, I gave it to her. She asked me for my address, I gave it to her.
THEN she asked me "who was the party receiving it?" I gave it to her, my son! Then she had the audacity to ask me why I was sending it. Are you kidding... Like it is a private corporations business why I sending money to my son?
I told her for an airline ticket.
She then asked me when was the last time I saw my son. I told her I visited him in PA the week before. She asked me WHY I DID NOT GIVE IT TO HIM THEN? ARE YOU KIDDING ME?
I asked her why the hell did it matter. The fact was I didnt have the money available in my account until the day "I thought I sent it to him"!
Then she said it was suspicious. ARE YOU F'N KIDDING ME? WHAT THE HELL IS WRONG WITH YOU.
Then she asked me what would my son and I only know if he picked it up. I told her that his brother and my other son was named RYAN.
SHE THEN WENT COMPLETELY BRAIN DEAD and ASKED how would my son and I know that my son's name was RYAN? Are you completely insane? My younger son's name would not be known to me and his brother???
AT that point I asked for supervisor to speak to to lodge a complaint. She refused to give me as supervisor.
I then told her I was an Attorney and would take action against WESTERN UNION for refusing to release my money to my son.
She then said everything I told her sounded suspicious, and they wanted to protect the money.
I asked her then WHY WAS SHE HARASSING the person who sent the money. I could see that they might give the person picking up the money a hard time in identifying him. But why the sender of the money... Like I did not send it? WTF???
Well she finally said I have to get this reviewed before it can get released. She came back on the line 10 minutes later and said they would release it.
TO TOP ALL OF THIS INSANE BEHAVIOR OFF... They did finally find a way to harass my SON. When he went down tonight (NOW SUNDAY) to pick up... He was told he needed his DRIVER's LICENCES and ALSO SOCIAL SECURITY CARD! Passport not good enough? NOOOOOOOOOOOOOOOO!
Was this told to me when I paid the rediculous fee of $191 to have the funds available IMMEDIATELY in PA?
Of course not!
Was told because of the amount. Was it in any paperwork given to me?
NO OF COURSE NOT!
Then i was told "no cash" will only get a check for that amount. Now he has to go to his bank deposit a check and wait three days to get the cash.
My son still does not have his MONEY... HE WILL MISS HIS FLIGHT!
Will I use Western Union EVER AGAIN... No... NEVER, NEVER, NEVER.
I sincerely hope Western Union goes out of business.
PS Was told that Walmart provides the same service for a flat fee of $10 and NO HARASSMENT!
Western union... Go to hell!
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