My son need cash for an emergency. I went online to the Western Union webpage and entered all information necessary to send him the cash. When the process was over, and I received a confirmation MTCN number. Then I got an email from Western Union and it said I had to call an 800 number to complete my transaction. I called the number, and the person asked all kinds of personal questions then sent me an email that my transaction was declined because it did not meet Western Unions business practices. I spent the next 48 hrs making phone calls to them and my bank. I was hung up on, they refused to put a supervisor on the phone, they suggested I try to "put the transaction through again." They put me on hold for 45 minutes and then disconnected my call. They are refusing to release my money back into my account. This is still a pending issue. I am furious. My son had to get the money he needed from someone else and I am out that amount of money plus Western Unions fee for transmitting the money still. What is their angle in this obvious consumer fraud, does anyone know?
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