John, what the heck were your Stanley Steemer guys thinking?
I just inspected the house at 807 SW Saint Andrews Cove. Stanley Steemer made more of a mess out of our house.
You guys were terrific with showing up within the hour to suck up the water. I wish I could have stopped you there!
I wish I didn't use your demo crew to rip out the sheet rock and wood molding's. What a BIG MISTAKE! My tenants things (clothes, furniture, tv) are all ruined not from the flood but from the demolition! Everything is covered with sheet rock dust. The entire house is covered like an explosion in a baby powder factory.
I would think a company specializing in "emergency clean up" would have taken better precautionary measures. Why didn't you move items or use a few drop cloth's? I assumed that it would be customary for a carpet & upholstery clean up company to know how to handle these matters when dealing a flood emergency.
There was no line snapped to cut the sheet rock demo. The doorway molding we're broken off. The sheet rock line was cut like an 8 year old with a box cutter. This is now costing us more to repair and replace. The sheet rock line was cut above the wall sockets which was unnecessary. There is dust on the furniture and inside of the new flat panel TV. I can see why you were pushing me to use your contractor and telling me we are getting everything new at the insurance companies expense. You set it up for the contractor.
Five different contractors were called in and gave the SAME EXACT OPINION, "The home was damaged unnecessarily by unprofessional's who have never been to a flood emergency before or else it was done deliberately."
I am NOT signing any completion form from Stanley Steemer to submit to my insurance company until we are reimbursed. As a matter of fact, I am putting the Insurance company on notice and I am also demanding reimbursement for the cleaning crew for my tenants belongings and half the costs to repair the damage.
To tell me and my tenant with her 3 toddlers that "The house was safe to move back into" was ludicrous and reprehensible. There are sharp pieces of metal and exposed electric wires all over the place! You also told me that she had an air mattress on the floor which was untrue. You put her furniture up on blocks but not her mattress? Come on...
If we are not reimbursed, I will be re-printing this email letter on the internet where I found your number originally.in addition I will be forwarding this email letter to Stanley Steamer Corporate. I have retained an attorney (Nicholas T. Steffens) to move forward if we are unable to resolve this matter this week.
I originally called Stanley Steamer because I have used them before for carpet cleaning and they are a local company. They are also a big National corporation where I didn't imagine I would experience this kind of service or damage. I should have called Serve Pro where there logo is "like it never even happened." Stanley Steemer should be "Called Stanley Steemer? You'll wish that never happened."
Needless to say, this is a one month setback and loss of a rental for both me and our tenant. I hope that we can resolve this matter amicably before going to court or before this becomes an internet "train-wreck" for Stanley Steemer.
You charged our insurance company $4100 to suck up water and tear out 2' strip of sheet rock. We received a check from the contractors for almost the same amount to put everything back together including the material. You also over charged our credit card $1000 which we are disputing. I understand that unemployment is 14% in Port saint Lucie but this isn't the way to do business.
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