I have had a horrid experience with HOB! I read the website on how great the service is and how wonderful the customer service and dependibility is... And here I am 1 week from my wedding day and still no dress. I have been calling the Schaumberg location for 3 weeks (original estimated date of arrival) asking where my bridal gown is, E.T.A. Etc.
For 2 and a half weeks staff told me, "Oh don't worry dear, it will be in, we are expecting it no later then friday". Well, Friday turned into Monday, Tuesday, and then by the end of the week. I kept calling the "Ordering Department Manager", who never was in, or never answered the phone and for sure never returned phone calls or listened to voicmails and never did call back. A week from today I was told..."We have recieved a fax that your dress was JUST shipped" NOW, how is it that my dress was expected any day. If it was just shipped.
So, they said the dress would be in by Monday (yesterday)—NOT HERE; I left a message with the receptionist that I was very unhappy with the service and to have to ORDERING MANAGER CALL ME TODAY! Well, today I had to call. I had to call them yet again! And amazingly I did get to speak with the ordering manager who said, "Let me have your number, I will call you back in 1 hour." Here I am writing this note... 4 hours later, no phone call and no bridal gown. I am leaving town in 1 week for my wedding day which is 1 week and 3 days away. Will my dress be here in time? If so, will alterations be done on time and/or correctly?!? So NO I would not reccommend anyone go to the HOUSE of BRIDAL HORRORS.
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