My major complaint is with the GE Capital, GE Money side of this pair. I have not had any problems with the Care Credit in and of itself.
Let me begin with account changes made by GE and having to re-register my account because of the new changes occurring. My problem was logging in. I used the correct user name and password but a screen came up with a security question because they did not recognize my computer.
It just so happened that the security question was NOT the question I had chosen, so how could I answer the question? Twice while trying to set my security question and answer, the question would jump around to another question as I was typing in the answer. I guess that is what happened in this case.
Glitches GE said. Glitches that would clear up later??!! They will not let me onto my account! REFUSED to do anything... Except take my money over the phone! The representative was rude, hateful, arrogant, and had a smart mouth on her. So did the rep I spoke with yesterday. So if these "Glitches" do not correct themselves I will not be allowed to get on my account! How ridiculous.
To top it all off, GE has things worked out to where it is near impossible to talk to a human! They tell you to go to "customer service" on their website, the catch is that you have to be logged in before you can use customer service... Of which I could not do because of the security question. Every phone call directed me to another number and it ended up taking me two days to get through to someone. A lot of good it did me.
This is absolutely ludicrous. I wonder if they would mind if I withheld my payments until they could get my account glitches repaired. They would not care even then. They would just charge me interest and late fees.
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