I got my new phone at costco only because of the accssory pack that was "included" with the phone. It has been a while since I put in the request and I wanted to contact Stuart Lee Rebates to see what the hold up was.
While exploring the website I saw that there was no phone number and I also saw that one can check the status of their rebate if they so please. I was able to get to the "status" page but there was no useful information. Obviously my rebate has been received but I don't know if it is still being processed or if it has been sent out and possibly lost in the mail.in the area for status there was just a long number. What does it all mean?
I then wanted to fill out all the information so I can contact them but they didn't allow me to send it off. All required fields had to be filled out. Even in your records I don't have a rebate number and that field is required for me to contact you. How is this effective? Maybe only in the sense you don't get bothered.
The system which has been created is a waste of time and quite aggravating. Please make some adjustments so that your costumers can get some satisfying results without all the hassle if you choose to not include a phone number.
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