I ordered a wedding dress online from tidebuy. When the dress finally arrived it did not fit properly, & was sewn wrong. The band that encircles the dress didn't line up & was falling off. Those are easily fixed. The biggie was the 2 different shades of white for the front & back of the dress. & the ivory lining on the white dress which gave the bodice of the dress a yellow hue.
We tried calling them but the number listed on their website did not work. They took @10 days to answer my emails & on the 3rd email exchanged they asked for pictures.By this time i was very upset & notified them that i am on a time line as i am getting married at the end of april & this is now the middle of march.
They refused to go faster. & then said that i have run out of time to get a refund. I sent the dress back. I want the public to be aware that tide buy will not honor their return policy & deliberatly drags their heels on resolving issues.in addition i believe they mistakes made on the dress were intentional. How else could you explain an ivory lining on a white dress?
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