We have submitted a claim to Anthem for 25 "lost" boxes of household items and one broken plasma tv. All totaling over $7000. We completed all claim forms and sent detailed reports of items and cost as well as photos of the broken tv. On the day of delivery, the movers called ahead to be reassured the check was ready before they would unload. They did not mark any inventory list of what they unloaded but my husband did. They did not wait for items to be unpacked and inspected but insisted we sign the forms so they could leave. We noted in the space for remarks that we were continuing to inspect inventory and condition.
Anthem has refused to pay anything on our claim on the basis that: We packed our own, Bill of Lading was signed indicating shipment was received in good condition and not noting loss or damage occurring during transit.
This case will go to litigation.
I recommend you beware of any moving company who is using Anthem. We first booked with Budget who sub contracted us to Northwest relocation in Portland, OR and they moved out things from Eugene, put in storage, moved them to Phoenix, put them in storage and finally delivered them to Green Valley, Az.
We are not happy with this service.
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