Usacomplaints.com » Shops, Products, Services » Complaint / Review: Oceean Star International - UNclear, UNcommunicative, UNprofessional, UNtrustworthy, End result - 40% higher than quote. #847657

Complaint / Review
Oceean Star International
UNclear, UNcommunicative, UNprofessional, UNtrustworthy, End result - 40% higher than quote

My shipment was 40% higher than the quote!!! 40%!!!

Bottom line: I will never use Ocean Star again!!!

They are poor, ambiguous communicators when it comes to making a customer feel secure about their shipment!

Whether they do it on purpose or not, they provide false, misleading quotes and should be dealt with very skeptically.

Ocean Star, thanks for wasting my time!!!

If you'd like to know the story, here it is. Having read the other posts here, perhaps I am luckier than some of their other customers:

I recently bought an industrial size floor sander through eBay that I wanted picked up in Wisconsin, USA, packed and shipped to my house here in Sendai, Japan via air freight.

The situation with Ocean Star started out pretty good. Very friendly, talkative sales people, professional looking web page, excellent quote, and quick response. While these services are always pleasant, business is businees, and business is their weakness.

I was originally quoted a price of $1331 for what is called door-to-door service, which means that Ocean Star organizes for it to be picked up, packed, air feighted to Japan and dropped off at my house. I thought that the price was very fair and went ahead with the shipment. A few days later, I got an urgent phone call that the sander had been shipped but that the price had gone up $638 and that because it had already been shipped I had no choice but to pay. That's an increase of 47%!!!

Why did it go up? Apparently the sander needed to be packed on a pallet thereby drastically increasing the overall dimensions. I had to pay for the 70% empty pallet. I wasn't satisfied with the reasons they provided me as to why they couldn't have told me about the increase beforehand so I immediately started to look into the situation on my own. I wasn't sure any more if they had even picked up my shipment as they we're not willing to give me a tracking number, air waybill or much other information that I could verify. Sketchy.

I contacted the moving company that picked up my sander as well as the actual express freight company shipping my sander to find out what the deal with these new dimensions was all about. As it turns out, Ocean Star should have known all along the final dimensions of my shipment. Now either they lied to me about not knowing the dimensions until the sander had been shipped or they didn't bother looking into my order very carefully in the first place. Either way, it did go up 47% and I don't know how a supposedly professional company could overlook such a major detail. To their credit, they did apologize and offer $100 discount on the shipment. I found this amount unacceptably low but was worried that if I didn't go along with their terms that I wouldn't be seeing my sander at all. I paid the final invoice which was, with the discount included, 40% higher than the quote, at $1870.

The next day, the freight company contacted me, no thanks to Ocean Star I might add, and gave me a tracking number for my shipment. They also said that they would keep in direct contact with me with regards to details of my shipment. Now that's professional! My sander got here a couple of days ago.

In the end, the moving company that picked up and packed my sander was very professional. I spoke to them on several occasions and they answered all my questions very thoroughly, provided me with very specific details and explained things I didn't know about in simple terms. Ocean Star was the opposite.

The freight company located in Japan, contacted their branch in the US, keep in mind a 13-hour time difference, and was also able to give me specific details about my shipment, including the abovementioned tracking number, in a very clear manner and answer all my questions in just 1 day. Why couldn't Ocean Star?

The companies that Ocean Star deals with are indeed professionals but they seem to be the weak link in the equation. Their salespeople are a little too good at smooth talking and way too poor at doing business. When it comes to international shipping, people are investing a lot of time, stress, and money so business should come first!

I'm glad this website exists as it's one of the only places customers can post complaints without the fear of them being deleted.

To sum it all up:

I'm extremely disappointed with the services offered by Ocean Star.

I will not be using them ever again.

I could never recommend them to anyone else.

I will do my best to let people know what my experience with them has been like.

My final price was 40% more than my quote, they told me after it was too late, they didn't justify or compensate me enough for THEIR MISTAKE!!!

Hope this helps someone else out there to not make the mistake as I did of dealing with Ocean Star International.


Offender: Oceean Star International

Country: USA   State: Florida   City: Coral Springs
Address: 10880 Wiles Road
Phone: 9547534533
Site:

Category: Shops, Products, Services

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