We have had a print ad in the Yellow Pages since 2008.in 2010 they renewed without contacting us about possible changes to the ad. This past year we spoke to our sales representative several times starting in September, always with it taking him at least a week to get back to us and always
Insisting that he was going to look into something and call us back, even when we said that we would just prefer to cancel. He never told us what we needed to do to cancel, so I figured telling him was enough. To our surprise, the phonebook came out in January with our same OLD ad. I tried to email and asked to be contacted to discuss the situation, which no one called. When I called the company, they told me it was on auto renewal and that when I was talking with our representative in September, it was already too late to cancel. THEN WHY WAS HE CALLING!!! The lack and inability to communicate is absurd. You cannot run a business this way. They cannot show where we signed but make sure you DO NOT sign anything with AT&T.
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