It has become a holiday tradition to buy products from The Swiss Colony at Christmas and Easter. This year at Christmas was no different. We filled out our order and it sat on the microwave for many weeks till we sent it in. We were not sure if it would make it in time, but we received our order a few days be for Christmas.
I had no balance on my account at the time we ordered our Christmas and did not expect to get a bill for January since the order was placed so late in the month of December.
January I received the bill duo February 5th. We paid the bill in full through my bank for Jan. 31 2012. We have conformation form the bank that money and did transfered electronically to the Swiss Colony on the above date. (no was mailed)
I received a statement from Swiss Colony for the full amount of the bill plus a late fee in March. I called them and they acknowledged receipt of paymnent credided on the 17 of February. Thay then credited the $15.00 fee back to my account.
Then I receive a statement for $5.91 for some unknown reason on my April bill.
When I made an inquirery about this bill I was given the run around. It was the late fee for Decembers bill that had a 00. Balance or maybe it was interest accrued from the 00. Balance in February.
We made a payment by phone and closed the account yet the payment has still not shown up at my bank and the individual whom took the payment would not give me confirmation number.
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