Our AC malfunctioned the Next week in June. Named guarantee heart to set up support. Required bill with contract #. Couldn't confirm via telephone number. Approached Homedepot where I bought device. Waited 14 days to get a duplicate bill.
Upon receiving the identical bill, I named guarantee. Offered all of them the info for that AC. They had a need to deliver anyone to consider the device. The service supplier, Plus 1 Options, farmed the job out to some nearby AC repair support. It got them 3 months to deliver a technology to check out the system. Technology said logic board was broken. Device must be changed.
Named back guarantee, they had a need to confirm data. That got 14 days. To approach the state, they required a published statement from Plus 1. Plus 1 required the statement in the sub-contractor. This got another 3 months.
Following The sub-contractor posted the statement, they required a components checklist and pricing to determine which may be much more economical, fix or substitute. This got another 14 days. All of this period, I've no AC within the best month in NYC.
Today, 8/8, I ultimately received phrase the unit is likely to be "cashed out" and that I may get a look for $459, not the $599 I taken care of the system.
CS said it had been to get a equivalent unit, not my unit, and also the CHEAPEST cost available on line. Delivery costs, duty, and so on aren't involved. I paid $599 plus income tax for my device, excluding the guarantee. How is that this reasonable?
I bought this guarantee for reassurance. More than 8 months of disappointment, no AC and also the run-around. I'll never buy another prolonged support agreement from the main chain shops if Assurant Solutions may be the policy backer. The run-around, no respect for that clientis scenario, no apology for setbacks, only "plan" provided.
The next time, I Will utilize my AMEX card which instantly stretches the guarantee for just two decades following the manufacturers warranty ends. Never had an issue with AMEX.
They ought to find out how it ought to be completed correctly.
$1.5 million in agreement profits, 56 million clientis worldwide which is how they remain in company. The fine-print within the "agreement" shields them, not the consumer, and also the cycle shops also needs to check out the fine-print since this can think about consumer's choice to buy from them again.
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