Complaint / Review
JustAnswer.com
Charged Twice for $30 Plan, Promised Refund Never Arrived

I subscribed to this site to get information on an antique pistol and paid $30 for a 30-day plan. I checked my Visa to make sure they had billed me correctly, and they had charged me twice for the service I had just paid for. I called, and the man I talked to said it was a computer glitch and that my money would be back on my Visa as we were speaking. That was Friday, and now it is Monday. I have emailed and called repeatedly. There is no customer service, and none of my emails were returned. They claim to have staff 24/7 to help and to get answers ASAP, but it is all lies.

I called my credit card company and asked if they could straighten it out for me. I was not asking for the initial $30 I paid. I asked them to put the other $30 back, because I did not authorize them to take it. You cannot get anyone to answer at the phone number they gave or online on their site. They know they overcharged me and said they did, but they will not give my money back. I have never been so angry and frustrated in my life. I doubt I will get my money back, and I do not want them doing this to anyone else. I work too hard for some fake to rob me. It is the same as if they held me up at gunpoint and took my money.