I purchased four pairs of shoes and accessories on friday 12th 2008. I have a pay pal account and i normally use my visa but this time it was different i used my mastercard when it asked me to enter my payment method i enter my mastercard information. On monday morning i checked my visa account and i seen that my account was negative and i had nsf. I reviewed my transactions and guess what i seen? A purchase from this company i was furious they charged my visa which i did not authorize. I tried calling them they never answered there phone is always off the hook. I tried calling them on tuesday i talked to a so call supervisor by the name of duke. When i explained to him what was going on he sounded lost he didn't have an answer for me he said he would call me back, which he didn't so i called back wednesday i was transfer to him again he said he was welling to credit my visa for the total sale but wasn't going to pay for any of my bank fee's i was upset and told him his company needed to pay for those fees because i never authorize that transaction with my visa and what he said was, " its not my fault you didn't have enough funds in your account". I couldn't believe he had just said that to me. He was rude had no customer service and when i asked to speack to his manager he refused. And to top it off they had also charged my mastercard. I was frustrated i just want them to credit my visa and pay for all my nsf. I will never ever purchase from them again!!!
Alejandra
Visalia, California
U.S.A.
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