Wow, I buy a lot of products from online stores, and I can say clearly that Buds is the worst business I've dealt with. I ordered a gun on 2-6-11 and waited the full 6 business days they say it takes for payment to process before trying to contact them, per their own terms.
When I tried, there was no update available. I tried email, but it was blocked since the order was still "in processing." I sent a fax asking to be contacted, and got nothing. I tried live chat, which constantly disconnected if you asked a real question about your order. The only thing that worked was picking a basic category like "item condition," and then a rep, "H," would respond, but even then it wasn't helpful. He just told me to contact the sales department to sort things out.
It turned out they hadn't entered my e-check payment information correctly, so it was rejected, but nobody bothered to tell me when that happened. Meanwhile the gun sold out, and the next order was supposed to arrive by 2-17-11. It didn't, and as of 2-20-11 they still had none, though they believed more would arrive that week.
I tried the chat again on 2-20-11 and got only, "Well, you can either wait or cancel your order." I gave "H" a piece of my mind about the whole experience, and he ended the chat before I could actually cancel the order. I called the sales line, and Rob seemed just as confused, since the gun wasn't even listed on the site anymore. He eventually figured it out and said they had a tracking number for the shipment and it should arrive that week, though he admitted he didn't know exactly when (isn't that the whole point of a tracking number?). I asked if they would overnight the gun to me once it reached their warehouse. The shipping department said not unless I paid for it.
This was first-class bad service that wasted 2 weeks of my time and cost them several other purchases from me and my circle of friends. Their prices might be lower, but you get what you pay for. In this case the hassle simply wasn't worth the roughly $4 I would have saved by ordering from them.
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