January I called ATT wireless to find out when contracts expired on two lines I have on my account. While on the call the ATT rep. Said he could change rate plan to save me some money. We discussed my current plan and features and he said that everything would remain same except I would be going from 1400 minute plan to 700. I told him that should work since the two lines would be dropped May 7th and I had 5800 rollover minutes and the A-list. Today I got a text message from ATT saying my account had exceeded 100.00 dollars in overages on minutes. I called them and spoke to Robert. He said the A-list and rollover minutes were taken away when he changed my plan and I can't get them back. I asked to speak to a supervisor and he refused saying there wasn't anything they could do to get my minutes or A-list back. I asked him for contract dates so I can cancel service on all lines when they expire. He gave them to me but then proceeded to tell me the cost to early terminate them now, which I let him know that I wasn't paying to terminate early. I wouldn't have changed plan if I had been informed properly. It was only 20.00 dollars a month cheaper on the plan but has already cost me 100.00 more this month. He mislead me and was not honest about rollover minutes and A-list.
Back
0 comments