This company has is something else, I bought a ring from them 4 years ago. Due to an unfortunate series of events I was unable to repay the debt owed for the crummy ring I was sold. A judgment was put against me and I tried to settle the debt. A conversation was held in October and an agreement was made to settle in the amount of 455.00 thought the original balance was close to $1,000.
In making this agreement a gentleman by the name of "MR. Alvarez" stated that once the payment of $455.00 was processed they would SEND me a document in writing showing the debt owed was SETTLED.
It is now February and I had yet to recieve my letter of settlement. I took the time to make a courtesy phone call and ask Mr. Alvarez where the letter was. Unfortunately Mr. Alvarez is no longer employed there. They claim that when MR. Alvarez and I last spoke an agreement was made and they would process a payment of $455.00 but the remaining balance was due. I stated that that comment was false and the agreement was I would pay $455.00 and that would settle the debt. Today Victor has told me that now because I defaulted on my agreement to pay back the settled amount he was going to recover the entire amount owed including court fees and interest.
I asked one person if they record the conversations they have and that person responded yes and when I asked Victor again he stated that they only record a few conversations and the manager Alma stated that they record all but they dont have the conversations going that far back.
Now because of the poor integrity of another person, I am being told I owe more than what I can afford even though I held my end of the bargain. This is a terrible way to conduct a business and I have to say it bothers me that this is what corporate america is like. When I stated I didnt have the money to continuosly pay them, ALma said "well you will eventually and that is when we collect our money" I bet Mr. Alvarez told his boss "He can only pay back 455.00 and his boss then said well collect that make him think it is settled and we will get him for more later!"
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