Purchased a Sealy firm pillow top mattress in November. Started having a lot of issues with it in 2010. Called Boscov's customer service, technician came & measured, took pictures, etc. Customer Service states mattress falls within correct parameters of their specs with regard to the warranty. This back and forth measuring with Premier has been nothing short of a total joke. This company is contracted by Boscov's & of course they work for them, forget about any goodwill gestures or even working with the consumer! This mattress costs over 1,000 & you cannot even sleep on it, that money was just like throwing it down a F"in toilet! I was told by a salesman at the Colonial Park store that you have to really keep on customer service to do anything for you or if they (Boscovs) will not do anything for the consumer because they do not want to LOSE ANY MONEY! And he also stated that mattresses only last around 6 years!!! So to h*l with the consumer. I was also told by a customer service rep. That I bought a plush soft mattress & this is how it is supposed to be! I know what I bought in 2006 & it was a firm pillow top! What a bunch of liars! They will do anything or say anything to get out of upholding any type of warranty a consumer has with any type of purchase! I will never shop or buy at this shoddy store ever again. They even sell 2nds & thirds from what I have been told when I spoke with another store in the area. So BUYER BEWARE! Their reputation sucks & they won't do one damn thing for the customer nor will they believe you! DO NOT SHOP HERE is my best advice. I hope they go out of business with the way they treat their customers. And their merchandise is also awful & disgusting! Never shop at any boscov location!!! HORRIBLE store to deal with!
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