I'm in the military and received orders to move from Arizona to Georgia. I found Safe Load Moving and Storage from a search engine and requested a quote from them. A guy named Maxx contacted me and provided a quote for the day I wanted them to come and load my personal belongs for shipment.in the middle of all the hectic issues with uprooting your family on the military's whim I did not pay close attention to the upfront cost/deposit they wanted in order to lock in the rates. So I authorized a credit card deposit of $500.
Close to the day of the move he called to tell me they will not have a truck to pick up my stuff on the day as agreed. They can provide one AFTER I start my travel. This was unacceptable because I can't be there to supervise the loading. So I end up getting a Uhaul and did everything myself on the day of my move. I called a few days later to request a refund because they had failed to provide service as stated. Maxx told me the manager is willing to provide a full refund. It is now 3 months later and I'm still trying to get an ounce of honesty or restitution, if there's any, out of them. Their BBB ratings is nothing but a Big Bag of Bs.
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