I bought a PCS cell phone from Radio Shack in September. The salesperson programmed the phone and told me to call Sprint to activate my services and I did. When I tried to use the phone the same night I could not in my home and had problems using the phone out side of my home and on the road. I called Sprint and explained to them the problem I was having with my phone and they told me that I would have to take it to one of their phone centers which was forty miles away.
I explained to the that I had chronic back pain and was not able to sit up for a long period of time. They told me that If I wanted the phone fixed I would have to take it to the Center. My husband took me there and the salesperson told me that the phone was nor programed right and programmed it for me. Use the phone in the Center and it worked Ok. Got on the road and could not get a good reception and was cut off upon talking to anyone after about a minute.
I called them the next day and explained to them that I was still having the problem and they walked me through another programming. I called them back in about a week and they told me that I would have to take the phone back to the Center for the technicion to take a look at it.
I explained my medical problem to them and again I was told that I would have to take the phone to the Center. We took the phone again this time I was heavily medicated so that I could make the trip. When they looked at the phone this time they told me that something was wrong with the phone and that they would have to take the phone and send it to manufacturer and that I could expect another phone in about seven days. I was told that we would have to bring the phone back to the Center to get it programmed once I received it in the mail.
I took it over and they programmed it for the third time at their Center along with the times they walked me through it over the phone. I got the phone home and it still did not work, I could nor use it in my home which I excepted and very little use of it on the road or when we went out of State. I was really fed up when I had to call my husband while in Daytona to tell hime that he needed to give our daughter her treatment for her asthma and could not get a signal. I called Sprint and told them that I had purchased the phone because I had a little girl with asthma and needed a way to get in touch with her doctor and my husband if their was an emergency. They told me that the contract did not say that I could have 100% service.
I was really stressed out at this time and ask them what they recommeded. They told me to call 911 if I had an emergency. This is the straw that broke the camel back tonight December 28 my husband left to go to Georgia to pick up our son, and meet his brother in Claxton Georgia. He tried to call me for eight hours today and could not get through. The phone rang and when I answered it I could hear my husband say hello and then the disconnect.
I called Sprint agian and told them what was happening and ask them if they could try to call him for me to give him the address where his brother was waiting for him. This salesperson told me that that was not their job. I told them that I was fed up and wanted out of the contract. He told me that I signed it and that they did not promise me that the service would work and that was something I would have to deal with.
I would recommend that elderly people and people that are disabile not get tied up with Sprint. My advise is to look at the comsumer report before you choose a celligular phone Company I would appreciate any advice that anyone could give me to help me get out of this contract.
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