I recently made a trip to the Fashion Bug located in Burlington, WI.
My grandmother had purchased two sweaters there for me, for Christmas. She gave me the receipt along with the sweaters and told me that if I didn't like them or if they didn't fit right then I should just return them and get my money back.
I am 22 and getting married in March. My grandmother knew that money has been tight for me with the wedding coming up and wanted to be able to give me something nice.
One of the ladies working at the store in Burlington had told her that it wouldn't be a problem for me to get my money back if I didn't like them, nothing else!
I walked into the store on Thursday, December 27th about 3:30P.M. I had tried the sweaters on and they just didn't fit right.
I just wanted to return them and get my money back because I never shop at Fashion Bug because the clothes there are of such a poor quality and always WAY overpriced.
You can get clothing of a much higher quality for a lot cheaper at Wal-Mart or Kmart and that says a lot to me!
Anyway when I tried to return the items WITH my receipt mind you the lady behind the desk told me that she could not give me cash back.
When I questioned her about it and told her that I didn't want to look for anything else because I don't usually shop at Fashion Bug she got extremely snotty.
I tried to explain to her that someone had told my grandmother that it wouldn't be a problem for me to get my money back if I didn't want the sweaters.
Needless to say I got nowhere with that women and it completely reaffirmed my decision to never shop there.
This morning being Friday, December 28th I put in a call to the Fashion Bug headquarters. When I finally got through to someone at customer service I was completely taken off gaurd when after explaining my situation the lady was EXTREMELY hostile to me.
She rudely explained that there policy is to only refund the amount of clothing or other articles the way they were purchased.
So since my grandmother had bought the sweaters on her Visa card she could only give me an in store credit or refund my grandmothers Visa card.
In order to refund my grandmothers Visa card she had to have my grandmothers entire Visa card number.
My grandmother lives way out of town and there is no way I am going to call her for her Visa card number.
The whole situation is ridiculous. I don't understand why the store cares they have already been paid for the merchandise and since I was returning the sweaters they would be out that amount of money either way.
I am just feeling extremely irritated with the whole company. Not only are they not accomodating me in any way the people that I have talked to have been exceptionally rude and unhelpful.
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