Usacomplaints.com » Shops, Products, Services » Complaint / Review: American Eagle Outfitters - Bad service. #410341

Complaint / Review
American Eagle Outfitters
Bad service

I requested several sweaters when there is A - 25% off advertising code accessible combined with the purchase one-get one 50% off purchase on all covers. AE prepared my purchase in 3 times, and delivered the bundle via UPS ground. I acquired it 5 nights later and was surprised to determine that there have been several tears, openings, and some big releases within the presentation. Additionally, among the sweaters was lacking.

I talked to some Customer Support repetition, and he was polite. He questioned me easily needed an upgraded jacket, but I required a return instead. He advised me that my consideration could be acknowledged within 1-2 payment times. Two-week later, I still hadn't obtained the reimbursement, and so I named Customer Support again. The 2nd repetition I talked to was also ethical and explained that there should have been some type of misunderstanding, since it might consider 1-2 billing cycles for my consideration to be acknowledged.

I wound up returning the sweaters I did so obtain to an AE shop. The standard was a little frustrating, when compared with apparel I'd bought from their store previously. Additionally, the hands of the sweaters were too little when compared with additional AE sweaters of the exact same dimension.

Our newest and prior purchases with AE were packed fairly badly. I actually do wish they pack deliveries better later on.


Offender: American Eagle Outfitters

Country: USA
Site:

Category: Shops, Products, Services

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