Mrs. Melnyk was paid in advance to provide candid photos and a "complete" DVD of a pageant my daughter was in on Dec. 10 2011. The problems started first when she sent out an email saying the disk was in the mail, a week later no disk (I lived within 2 hours of her) so I messaged her and she said she would send another which took another week. She kept claiming holiday hold up, but I received other packages from further away in shorter time spans. When the disk came first I was surprised by the lack professionalism of the disk, then the poor quality of the photos.
The final disappointment was the video which I expected the full pageant to view (which is what the order form stated I was getting) but instead got a chopped version that only included the parts my daughter was in. Being the person to bring my daughter onstage and dress her for each portion, I didn't get to see the pageant. It was the whole reason I purchased the DVD. Mrs. Melnyk also failed to include a release to print the photos which was supposed to be included, so legally I can't even print them, not that they are worth printing. She has refused refund of payment, which is poor business practice.
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