We started using this awful company in November to process our payroll. After the first pay date, they sent an e-mail under a generic 'Customer Service' sender name to tell me they would be drafting my account for some ancillary processing. Of course that e-mail ended up in a spam folder! There was nothing in the sender name or on the description line to indicate it was coming from SurePayroll. There was no request for confirmation, nothing to ensure that their post had been received.
When they drafted my Payroll account, the funds had not been transferred in for them to take. Of course the funds hadn't been transferred! I had no idea they were planning to take funds! They charged me $250 for the overdraft!!! That they caused! And, because they sent the account negative, the next day's payroll processing was also insufficient — I had transferred exactly the amount required for payroll since I still didn't know that they were attempting to draft from my account. For this overdraft, they charged $400!!!
When I called this to their attention, they wouldn't adjust off even half of the fees. They had no idea why they had tried to draft my account the first time and had to research it themselves. They refuse to return phone calls or emails. I am forced to pay their outrageous fees; they are holding my W-2's hostage. Of course I have found a different payroll company and even they are baffled at the unprofessional business practices of SurePayroll and in particular Cynthia Brown.
DO NOT hire this company for any reason. You are better off paying a higher monthly fee to another company and not feel ripped off by a bunch of slimy conniving liars.
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