As a small woman owned business. I set out to find a reputable advertising company. I was referred to AT&T. I had just opened my business with only a small budget for advertising.
I met with the sales rep for AT&T to discuss a solution. Since I had only a small budget they recommended it would be a waste of money to only buy within my budget. They said you were referred to me because i have helped other start up companies this way to take the worry and stress out of advertising. They set me up with a no profile trial run and said if the advertising don't work out just call me and I'll take care of it. I deeply expresses my concern that the amount of the monthly no obligation trial is unrealistic and if I do not get new business from this I cannot pay this amount. They reassured me that they have done this for several people and it will work and not to worry of it doesn't they will just close my account.
I called AT&T month three stating that i still have not received any calls for the advertising and would like to cancel. To my surprise the sales rep told me that their so sorry but somewhere along the line someone made me a profile and with a profile I cannot cancel.
I asked exactly what is a profile? They said it is a social security number attached to my file. That asked who I gave my social security number to. I replied someone from at&t called me to straighten out some issues with my advertising and that is when they asked me for information.
They then stated well you shouldn't have talked to anyone else about advertising except for me. This is your fault now I cannot help you cancel and you are obligated to original amount. I explained that I thought Everyone from at&t is all connected and playing for the same team. They said its not like that and because I talked to someone there I ruined my no obligation deal.
I made several calls to management, better business bureau and headquarters. They said that they believe me but since I didn't record the sales rep saying what she said that I did not have a leg to stand on and if I took legal action that it would be slander because I can't prove anything and they would sue me to the full extent and I would have to pay all lawyer fees. They told me that I should have recorded our conversations and in the same breath also said if your recording me I wish not to be recorded.
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