On January 7, I purchased the Samsumg Stratosphere cell phone from the Wireless Advocate Kiosk at the Costco Store located in Mount Laurel, New Jersey. Two days after I purchased the phone, I had some problems with internet access and the display. I checks a few review online and that appears to be the problem with the phone.
The return policy indicates you have 14 days and the phone can be returned for a full refund. On January 11, I went to return the phone and have my old phone reactivated. The sale associate was a young man named Oscar. He called the customer service department to reactivate my phone and everything appears to be okay. While I was waiting the Manager, Sean was having a tantrum because there 3 other customers returning phones. He was very unprofessional. Oscar said, the my old phone was reactivated.
He tested the line. Then, he asked me if that was my phone number. I said, NO! That's my niece's phone which is part of my family plan. Then, he started saying, Oh My God, Oh My God! I need the other phone to change the SIM Card. I informed him, my niece's phone is with her at Rutgers in New Brunswick. He said, I won't be able to reactivate her phone without replacing the SIM Card. After numerous phone calls and more than 60 minutes, he was able to correct the lines.
Prior to leaving, I checked my photos and music on my old phone. That when I discovered he corrupted my memory card. All of my pictures and music has been lost. Also, I had to purchase a new memory card. All of that could have been avoided if he verified my phone number in the beginning. To make matter worse, he screwed up my account when he called customer service. My qualified upgrade still has not been restored, but my account show a new 2 year contract. Currently, I don't have a new phone. My qualifted upgrade is lost, but I have a new 2 year contract in place.
I called and left 3 messages for the District Manager, Frank Sundiemier at Wireless Advocates. He has not called me yet.
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