I have been a customer of XM Radio since 2005. My subscription has included two radios. I initially signed up for 3 years. Last year my renewal was up. I called Sirius and they gave me what a thought was a GREAT deal! Both radios for $91.32 for 1 Year! I paid over th phone and was completely satisfied. Then I received the bill about a month later. What a scam! The $91.32 was only for 1 radio... The second radio was more than my original subscription at $131.55 per year! I was ticked but had already paid so I let it go.
I received a call last night from Sirius saying "it's time to renew". I hadn't forgotten their tactics last year & spent over 30 minutes on the phone with "Angela" who promised me both radios for $95.93. I told her she must send it to me in writing to my e-mail. I waited... And waited... No e-mail. I logged in this morning to my Sirius account and reviewed details. Yep, she signed up both radios for $95.93 BUT only for 6 months! What a scam! I immediatly called in... And was on hold for 30 minutes. While on hold, I managed to get someone on chat. "Arnold" said it was a promotional deal for 6 months. I asked 10 times "what is it for both radios for a year"? He typed back " $95.93 for 1 year, both radios". I said "update my account and I will call back with payment". He said "what do you want me to update"? I finally told him I was tired of going around in circles. Either give me "Angela's" deal - $95.93, both radios, 1 year or cancel my subscription. He then types back "for 1 year, it's $142.95". So I ask again "for both radios"? He said "no... Only 1". I said " I am done, cancel both radios". He then responds "I can't... You have to call customer service"!!! Now I'm really mad! So, I call back... And wait for another 15 minutes... Someone finally answers... And conveniently hangs up!
I think SiriusXM hires a bunch of liars and scam artists. I am not about to sign up with this company again or give them any money. I hope they go out of business and that people wake up and stop supporting their unethical tactics. I will support the local radio stations, dig out my CD's and iPod.
My advice to anyone out there that has Sirius - check your bill! Also, don't believe anything the customer service people say because it's all lies!!!
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