Complaint / Review
Coach
Coach wouldn't repair my handbag, although they're supposed to at any time just as long as you have your receipt

Coach wouldn't repair my handbag, although they're supposed to at any time just as long as you have your receipt. I received the bag as a Christmas gift purchased at the World Trade Center in the year of 2000. The leather covering the piping started to wear and I took the bag to Coach to have it repaired, the sales person said it couldn't be repaired, and that they could take the bag back and give me 20% off of a new one. I told them no. A co-worker told me that this is what Coach does to try and get you to spend more money. I also received a pair of Coach boots purchased at Macy's. The leather is hard and starting to crack. I have other leather boots, not by Coach of course, that look brand new all of the time, because I take care of my boots and shoes. Coach is just selling poor quality merchandise because they know people will buy that mess because of the name. I'm glad I never wasted my money on Coach and I never will.