I have been trying to fix the same problem I have had with Magic Jack since I purchased it.
I have a horrible connection, it skips and people on the other end do not hear me, I can't hear them either.
After being on hold with online chat customer service who are totally incompetent and the most stupid people I have ever dealt with, I was dealing with them for 4 hours today and when I was supposedly finishe and the problem was fixed, I made my first call and the same problem was happening. I was fuming by now if you can imagine and got online again with them, which in itself is frustrating that you can't speak with a human you have to use live chat which is totally useless.
When I got back on line they disconnected me 2 times and then hung up on me. I am so pissed off I did my research and found an online number and email address for the
President of the company and I want everyone to use it so I am putting it in my complaint.
Magic jack
5700 georgia avenue
West palm beach, fl 33405
561-594-2140
561-594-9925 billing questions
561-594-9787 technical questions
281-404-1551
president is michael shippey and his email address is:
Michael. [email protected]
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