Xlibris Publishing is nothing they tout themselves to be. There is no personal service, no sense of urgency, or compasion to your book publishing. Yes, they take your money and run! It has been a nightmare having them as my publisher for my treasured book. Here is what I wrote to their customer service department:
To customer service satisfaction dept. (dec 15)
I cannot begin to tell you how disappointed I am in your overall performance in processing and publishing my book Camels to Caviar.
The editing was the most poor performance of all. Shoddy and incomplete. Your editor did not even finish the full book of editing per the beginning of the book comments and suggestions and punctuation. That was the beginning of the lack of interest and professionalism by your company. I give you an "F: " in this category
On the proofing (the galley). After receiving the second proofing of the book, your department did not even finish the book for proofing and I was sent a 3rd and 4th copy to proof again. It was obvious whoever was correcting the proof did not have any personal or professional interest in making these corrections per my requests and in a timely manner. I give you an "F" for performance in this category.
You continually lie as to when shipments were sent out including today when Maricar said she just sent out a copy of my book for authorization yesterday. I received an earlier email saying it was sent and giving the tracking number - not advising whether it was UPS, USPS or Fed Ex. Just sent out. More lies as to time frame to receive my shipment of books when it is already available on the internet. How do I know these books are correct if you have not even sent me a copy yet? No sense of urgency to get this out to me by Christmas for gifts or for other potential interested parties to read and purchase in numbers.
Your IT department is obviously self serving in changing formats of your web page where "newly released" books give only 25 books. MINE is not one of those and only out as of Dec 1st. How am I supposed to create momentum when you cant even order the book through "ebook" when this is part of my package? Obviously whoever re did your web page is not a BOOK READER as it is not user friendly or complete. You cannot even pull up previous author book previews with this new format. "F" in this category too.
Your press release is useless as your webpage shows "no information available" on my book. You mean to tell me you could not think a little further and write what the blurb is on the press release as well as the information on the inside of the hard copy book?"We have to wait for the IT department to do whatever"... Absolutely NOT an answer I can work with when this is the KEY TIME for momentum in sales of my book. What kind of people are you? Complacency, non urgency, no problem solving skills and overall shoddy work is all I have received from Xlibris.
I fully intend to write on the internet about your poor performance overall from beginning to end. The only person that has worked with me adequately is Vance in my web page set up. The rest of you are all USELESS. There isn't any sense of pride or trust from any of the other people I have had dealings with.
I would NEVER suggest anyone using your company again after this STRESSFUL ANGERING experience with you. You couldn't care less about your clients and it so shows.
With all these failures I feel some sort of refund of my payment for this package is due back to me. I will be talking to a lawyer about this as I feel you are instrumental in stifling potential sales with these important failures at the last of the process of this book succeeding.
I expect a response... Lets see how long that takes!!!
Katherine Whitley
International Tour Manager
Author "Camels to Caviar"
The Exotic Adventures of a Tour Manager
Stay away from this company, bad news, bad performance, inferior in everyway STAY AWAY!!!
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