ScreenHouses Unlimited (Arkew Holdings Ltd.) Offers doityourself packages in Europe and America for display areas, deck covers, tested enclosures, door cover awnings, and storage sheds.
Problem Number 1 – Broken Substance
ScreenHouses Unlimited guarantees “100% Satisfaction” and guarantees customers: “If you're absent or have obtained a damaged item, merely contact our toll free point and we shall courier you the component in as regular a style as possible.” This Year, I settled over $4600 to get a package. I received damaged product. I informed them. I mailed pictures. I delivered to their interest Canada’s Competition Act Section 74.01 (1) (d) (ii) (Misleading Marketing Methods). They nevertheless declined to recognize the guarantee.
Problem Number 2 – Incorrect Construction Directions
ScreenHouses Unlimited promotes “complete” directions include the packages. Alternatively, I obtained 2 incomplete directions dated 1997 / 2001. Their answer? Send me to 4 more models of directions online dated 2004. Our company comes with an executive diploma; the additional hours to create up for the instructions’ mistakes and omissions included as much as $150. Mistakes involved: incomplete images; various components recognized by one part number; various part figures for just one component; and whole websites about components not within the package. Therefore, to construct a secure device, you have to evaluate all of the training models and maintain slowing function to contact and explain differences.
My Summary:
Poor supplies Poor directions Poor customer support = Poor company. After I stated I had been disappointed using the directions and broken supplies, they attempted to redefine “100% Satisfaction” as “limited” and didn’t imply “satisfaction that's based on the customer.” for me, 100% doesn’t imply a restricted section of 100%. Nevertheless, I agreed to take a partial reimbursement instead of reshipping so that as payment for my extra expenses. They declined. I don’t understand if you'd state ScreenHouses Unlimited is just a fraud, con, or rip off, but I actually do realize that I’ll NEVER conduct business together again!
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