Ordered two bouquets of flowers for mothers day on the Thursday. Friday I received the confirmation in my email that by cc was charged and the order confirmed. On Mothers day happened to check email in morning to discover that another email was sent canceling the order. Although the website claims to have a live operator 24/7 i was told by an automated machine to call Monday morning if there was a problem with an order. Monday i called to speak with a woman named Romanda who rudely told me that they were too busy to fill the order, she told me there would be an investigation and they would call me back later. When i asked about a time frame she forcefully said they would call when they could and hung up. This prompted me to google Bloomex and that is when i found that have had 356 complaints brought to the BBB in the last 3 years and refuses to work with them to resolve any disputes. This is the first time i have ever written a complaint or comment on the internet but i thought i'd warn others before they have a special occasion spoiled or are left as shaken up as i was over there harsh and aggressive customer service.
0 comments