I purchased a pool some time ago, but last summer I noticed a rust spot on the side of my pool when I questioned a Manager at RFW (Regan) he sent someone out to examine the pool. The company agreed it was indeed a factory defect and was willing to give me a new wall and a new liner (due to shrinkage when the pool will be drained) but the new installiation will be at my expense.
After calling my insurance company to see if I could file under home owners insurance my carrier laughted and said it would be like giving then free insurance and asked me to call them back. Although I did not speak with Regan this time I was told the same by Johnny Mitchell. Being frustrated I called a few other pool places in my area and both places said if it was them they would replace it and install it for free. If anyone has any advice please let me know.
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