First of all don't think having Recreational Factory Warehouse set up the installation of your pool helps with your warranty. There's only a 30 day warranty on installation and they contract out the work, saying that Tri State is a totally separate company even though their office is right behind their store, huh?
The installers came and one couldn't even speak english.
The wind caught the pool while they were putting it in and my husband and I had to catch it and hold it for them to put back up. Then the guy walks in the sand (which there wasn't enough put down) and leaves his footprints. Real nice to walk around and feel footprints in the bottom of the pool.
Last Sunday we went outside to find our pool leaking extremely fast. After all the water went out (which by the way, the water cost us $275.00 since we are on a well and the fire dept. Delivered it) we found the seam had come loose about 5 inches in length. My husband called Recreation Factory Warehouse and they said if it wasn't a seam then they wouldn't be responsible and if it was a seam then we would only get 50 to 60 percent off.
The pool was two years old last month and really not used alot except by me. The man told my husband to cut out an area about 3 feet around the seam and bring it in for an adjustment. This seam thing sounds like a factory flaw and Recreational Warehouse will probably be sent a new pool by the company to replace this one. What does that mean?
They just made clear money off of us. Oh yes, and it costs to have the new liner installed too. Do yourself a favor, don't buy from them and have the headache we have.
Renee
Flat Rock, North Carolina
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