I initially ordered two pair of Dr. Scholl's sandals from HABAND at the end of April/beginning of May and received an e mail confirmation order #. When my sandals did not arrive within the time frame, I called HABAND and got their customer service center in the Phillipines.
I asked that my order be cancelled (along with my HABAND perks membership) and was told that the order would be cancelled. Today, I found out that HABAND charged my account for the two pair of sandals (This is the order I cancelled in May) and have shipped them. The Call center in the Philippines told me nothing could be done, no guarantees. I am beyond upset with this company who is not honoring what they said they would do - cancel my order.
So I have called The N.J. Attorney Generals office (The Dept. Of Consumer Affairs). Who informed me that Haband only takes care of the people in the state of NJ. Only because the Attorney Generals Office can take action as that is the state they are based in. This was a once reputable company. But like many of our companies they are now outsourcing. This is like a firewall for thieves. They block all consumers from reaching a real company rep. The call center has to make a quota or lose their contract. Please do not do business with haband. They are no longer a company that respects it's customers.
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