On October 10, I purchased 2 male guinea pigs from this Petland location. Days after purchasing them, I noticed one of them appeared to be breathing extremely heavily, and it proceeded to get worse to the point where you could hear him struggling to breathe. I then brought the pig back to the store to find a solution since I noticed this issue less than a week after purchase, and after at least 20 minutes of explaining that they had sold us a sick guinea pig and that this was obviously not a cold (I did much research and he tried to claim it was, it was very obvious that it was some sort of upper respiratory issue), I was offered a discount on their in store medicine or an exchange for a new pig. I exchanged the guinea pig for another hoping it would be healthy, and within days the new guinea pig developed such severe goop in his eye that it persistently got glued shut throughout the day for several days. This issue did subside.
Now today, November 11, about a month after the original purchase, I found the other original guinea pig lifeless in his cage. I noticed him beginning to breathe heavily (just like the original I exchanged) yesterday and used the medicine they had recommended for the other to see if it would help. I went and explained this to the manager and was offered half off the purchase of another guinea pig, which I declined knowing they sold sick guinea pigs. He proceeded to look at the guinea pig's body, seemingly interrogate me about the cause of death, and imply that we or our other pets had done something to kill it, although the pig had no signs of trauma and this is the far opposite from the case.
This is a newly opened store but the manager, Jonathan Murray, informed me that he has "been to that rodeo" of complaints with BBB before with other businesses. I would inform anyone who wants a pet for more than a month without medication bills to buy a pet just about ANYWHERE other than this Petland. It can't get much worse than this!
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